Website Terms and Conditions

These terms govern your use of cognevity.com.au. By using this website, you accept them. If you don't accept them, please don't use the site.

In these terms, 'we', 'us' and 'our' mean Cognevity Pty Ltd (ABN 25 675 131 665). 'You' means anyone using this website.

These terms work alongside our Privacy Policy and Website Disclaimer. If you become a coaching client, our Coaching Services Agreement governs those services. See Section 7.

You need to be 18 or over to use this website or purchase our services. Our services are for adults only. We don’t knowingly collect information from anyone under 18. If you’re under 18, please don’t submit your details through this website. If you believe we may hold information about someone under 18, please contact us and we’ll delete it.

Please use this site lawfully and respectfully. Don’t try to interfere with how it works, gain unauthorised access, or use it in a way that harms us or anyone else.

Cognevity is based in Australia and operates under Australian law. We work with clients outside Australia, except in the United States and Canada, where our services aren’t available. We don’t represent that this website or our services comply with the laws of other countries. If you’re accessing our services from outside Australia, it’s your responsibility to make sure doing so is lawful where you are.

The information on this website is general in nature and isn’t medical advice. It isn’t a replacement for personalised guidance from your GP or healthcare team. Nothing here is intended to diagnose, treat, cure or prevent any medical condition.

Cognevity offers education and coaching to help you understand and support your cognitive health. We don’t provide medical treatment, diagnosis, interpretation of medical test results, prescriptions or therapy.

Before making any changes that could affect your health, including adjustments to diet, supplements, exercise or lifestyle, please check in with a qualified medical professional who knows your personal situation.

If you are experiencing a medical emergency, call 000 or go to your nearest emergency department. Don't rely on this website.

Between-session messaging isn’t monitored for urgent or medical issues.

Our blog, newsletter and any quiz, checklist or self-assessment tool on this website are general educational resources. They're not personal advice, they don't assess your individual health, and they don't produce a diagnosis or a clinical risk rating.

The Cognevity Cognitive Baseline is a paid, non-diagnostic assessment. It doesn’t diagnose any condition, and results should be discussed with your GP.

We take care to keep our content accurate and current, but research changes and errors happen. We don't warrant that the content is complete, accurate or suitable for your circumstances.

We don't guarantee any particular health or cognitive outcome. Results depend on many things, including your own circumstances, your health and how consistently you apply what you learn.

Any client story or testimonial on this website describes one person's individual experience. It isn't a promise, a prediction or a typical result, and it shouldn't be read as one.

A fit call is a free, no-obligation conversation about whether coaching suits you. It's general information only. We don't assess your health, give medical advice, or form a view about your cognition during that call, and nothing said in it creates a coaching relationship.

If you engage us for coaching, our Coaching Services Agreement sets out the services, fees, cancellation terms and refunds, alongside Section 8 below. Where these website terms and that Agreement differ, the Coaching Services Agreement prevails for those services.

Any refund is handled under that Agreement and in line with the Australian Consumer Law.

Prices are in Australian dollars. GST does not apply.

Rescheduling. You can reschedule any session with at least 24 hours’ notice.

Late cancellations and no-shows. If you cancel with less than 24 hours’ notice or miss a session, the session fee may be forfeited.

Clarity Session. Cancel with at least 24 hours’ notice for a full refund.

Cognevity Cognitive Baseline. Refundable in full until your assessment link is sent. Once the link is sent, it isn’t refundable.

Cognevity Alongside. If you need to pause, unused sessions can be moved to a later date within 12 months of purchase. If you cancel within 7 days of purchase and before your first session, you’ll receive a full refund. After that, fees aren’t refunded, except where required by law, including on the 2-payment plan, but unused sessions remain available within the 12 months.

If we need to cancel a session, we’ll reschedule at no cost or refund that session.

This doesn’t affect your rights under the Australian Consumer Law.

Our services come with guarantees under the Australian Consumer Law that can't be excluded. Nothing in these terms limits those rights.

Where the law allows us to limit our liability, our liability for a failure to meet a consumer guarantee is limited to supplying the services again, or paying the cost of having them supplied again.

To the extent the law allows, and subject to Section 9, we're not liable for any loss or damage arising from your use of this website or your reliance on its content, including where the site is temporarily unavailable, or where content contains an error or omission.

You use this website and its content at your own risk. This doesn't limit any liability that can't lawfully be limited, including for death or personal injury caused by our negligence, or for fraud.

This website and its content, including text, design, layout, graphics and the Cognevity® registered trademark, are owned by or licensed to us. Please don't reproduce, republish, distribute or commercially exploit our content without our written permission.

This website may link to other websites for your convenience. We don't control them, we're not responsible for their content, and a link doesn't mean we endorse them. Their terms and privacy practices are their own.

Our Privacy Policy explains what personal information we collect, how we hold and use it, who we share it with, and how you can access, correct or raise a concern about it. Please read it alongside these terms.

We may update these terms from time to time. The current version is always on this website, with the date it was last updated. Where a change is significant, we'll take reasonable steps to bring it to your attention. Changes don't apply retrospectively to services you've already bought.

If you have a concern about this website or our services, please tell us at rachel@cognevity.com.au and give us a reasonable opportunity to put it right.

If you’re not satisfied with our response, you can contact the NSW Health Care Complaints Commission at hccc.nsw.gov.au.

These terms are governed by the law of New South Wales, and we both accept the non-exclusive jurisdiction of the courts of New South Wales.

If any part of these terms is found to be unenforceable, that part doesn't apply and the rest continues in force.

These terms, together with our Privacy Policy and Website Disclaimer, form the whole agreement between us about your use of this website.